An eSIM is a digital SIM card built into your device. It allows you to activate a mobile data plan without inserting a physical SIM card.

After purchasing a plan, you'll receive an eSIM QR code via email. Simply install the eSIM on your compatible device, activate it, and connect to local networks at your destination.

eSIMs offer instant activation, no physical SIM swapping, flexible data plans, and seamless connectivity in multiple countries.

For travelers, eSIMs are often more convenient because they can be activated digitally and allow you to keep your primary SIM active for calls and messages.

Most newer iPhones, Samsung Galaxy devices, Google Pixel phones, and selected tablets support eSIM technology. Check our compatibility list before purchasing.

We recommend installing your eSIM before departure while you have a stable internet connection. Activate it when you arrive at your destination.

Most JetlinkPlus eSIMs are delivered instantly via email within a few minutes after purchase.

No. Once an eSIM has been installed on a device, it generally cannot be transferred to another device.

Yes. A stable Wi-Fi or internet connection is required during the installation process.

Most JetlinkPlus plans are data-only. You can still use apps such as WhatsApp, FaceTime, Telegram, Skype, and Messenger for calls and messages.

Top-up availability depends on the specific eSIM plan. Check the product page or contact support for assistance.

1. Open Settings.
2. Tap Cellular or Mobile Data.
3. Select Add eSIM.
4. Scan the QR code received by email.
5. Follow the on-screen instructions to complete installation.

1. Open Settings.
2. Tap Connections or Network & Internet.
3. Select SIM Manager or Mobile Network.
4. Tap Add eSIM.
5. Scan your QR code and complete setup.

Activate your eSIM when you arrive at your destination to ensure you receive the full validity period of your plan.

Yes. Installation and activation are separate steps. You can install your eSIM before your trip and activate it upon arrival.

In most cases, deleted eSIMs cannot be reinstalled. Please contact JetlinkPlus Support immediately for assistance.

You should see the eSIM listed under your device's Cellular, Mobile Data, or SIM settings.

JetlinkPlus offers eSIM coverage in more than 200 countries and regions worldwide, including Europe, Asia, North America, South America, Africa, and Oceania.

Coverage information is available on each plan page. Review the destination list before completing your purchase.

Regional and global plans provide coverage across multiple destinations. Check the plan details for the complete list of supported countries.

Where available, JetlinkPlus eSIMs support 5G networks. Otherwise, the device will automatically connect to the fastest available network.

Your connection may stop until you purchase a new plan or add a top-up if available.

No. Unused data expires when your plan validity period ends.

No. JetlinkPlus allows guest checkout for most purchases.

Your eSIM QR code and installation instructions will be sent to the email address used during checkout.

Contact JetlinkPlus Support as soon as possible with your order information so we can assist you.

Customers with an account can log in to view their orders. Guest customers can refer to their order confirmation email.

Yes. You can purchase multiple eSIM plans for yourself, family members, or travel companions.

Yes. JetlinkPlus uses secure payment processing and follows industry-standard security practices to protect customer information.

Ensure that:

• The eSIM is enabled.
• Mobile data is assigned to the eSIM.
• Data roaming is turned on.
• You are within a covered destination.

Make sure you're scanning the QR code from a different screen or device. If you're using the same phone, try manual installation.

Network speed depends on local carrier coverage, signal strength, network congestion, and device compatibility.

Restart your device, enable data roaming, and ensure the JetlinkPlus eSIM is selected for mobile data.

Most eSIMs can only be installed once. Contact JetlinkPlus Support before resetting your device.

You can reach our support team through the Contact Us page, live chat, or email support for assistance with activation, installation, and connectivity issues.